Frequently Asked Questions

General Questions

What is CozyDesk?

CozyDesk is a heated desk pad designed to keep your workspace warm and comfortable. It provides consistent, adjustable heat, making it perfect for cold offices, home setups, and those who suffer from cold hands.

How does CozyDesk work?

CozyDesk uses advanced heating technology to distribute warmth evenly across its surface. Simply plug it into a power outlet using our provided plug, select your preferred heat level, and enjoy all-day warmth.

Who is CozyDesk for?

CozyDesk is perfect for:

  • Office workers in cold environments
  • Remote workers & gamers who want a cozy setup
  • People with Raynaud’s syndrome or cold hands
  • Students who study late at night

Is CozyDesk safe?

Yes! CozyDesk is equipped with overheat protection, auto shut-off features, and a low-voltage heating system to ensure safety.

 

🚚 Shipping & Delivery

Where do you ship from?

We ship from our warehouse in Baltimore, USA

How long does shipping take?

  • USA & Canada: 1-6 business days (dependent on the type of shipping selected at checkout)

Do you provide tracking information?

Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery. You can also track your delivery via our Track My Order Page

What if my package is delayed?

If your package is delayed beyond the estimated time, please contact support@thecozydesk.com, and we’ll help resolve the issue.

 

⚡ Features & Usage

What are the heat settings?

CozyDesk has 50 adjustable heat levels ranging from 50 - 140 Fahrenheit (10 - 60 Celsius)

How do I adjust the temperature?

Use the built-in dial to change between heat levels.

Can I leave CozyDesk on all day?

Yes! CozyDesk has overheat protection and 4 hour auto shut-off features, so it’s safe for long-term use.

Does CozyDesk use a lot of electricity?

No! CozyDesk is energy-efficient and uses less power than a standard light bulb.

 

💦 Durability & Maintenance

Is CozyDesk waterproof?

Yes! CozyDesk has a water-resistant surface, so spills won’t damage it. Just wipe it clean with a cloth.

Can I roll up CozyDesk for storage?

Yes! CozyDesk is designed to be flexible and easy to store when not in use.

How do I clean my CozyDesk?

Simply wipe it with a damp cloth. Avoid using harsh chemicals or submerging it in water.

Will CozyDesk damage my desk?

No! The bottom layer is made of heat-resistant material, ensuring that it won’t damage wood, glass, or plastic surfaces.

 

💳 Orders & Payments

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and more.

Can I change my order after purchase?

Yes, but changes must be made within 12 hours of ordering. Contact us at support@thecozydesk.com ASAP.

What is your return policy?

We offer a 90 workday free return policy. If you're not satisfied, contact support@thecozydesk.com, and we’ll assist with your return.

What if my CozyDesk arrives damaged?

If your CozyDesk is defective or damaged, send us a photo at support@thecozydesk.com, and we’ll send a replacement.


📞 Customer Support

How can I contact customer service?

We’re available to assist you and will get back to you within 12 hours, 7 days a week!

Do you offer bulk discounts?

Yes! If you're interested in wholesale or bulk orders, contact us at support@thecozydesk.com.